Turnaround time: We do stock lampshades at our Retail Outlet.
Each lampshade is individually made on order. Due to the quantity of orders we receive, and the quality maintained, this has a high impact on our turn around time.
We try deliver within 5 — 8 working days. Kindly confirm delivery date when ordering.
Returns:
We custom make each lampshade per our customers' specification, therefore we do not accept returns on lampshades made to those specifications. If you receive a lampshade not matching your request you must promptly notify us upon receipt.
If the error is made by us we will reimburse you in full, or remake the lampshade to the correct specification. However we cannot refund you if the error is made by you when placing the order, or simply because you changed your mind.
Payment:
A 60% deposit is payable on ordering the shades. The balance must be settled in full before collection/delivery.
